Terms and conditions
These terms and conditions cover your relationship with Truly Organic Farm and all orders that you make with us. Please read these terms and conditions carefully as they affect your rights and liabilities under the law.
We reserve the right to review and amend these conditions from time to time.
If you are a consumer (e.g. an individual not acting as a business), there are certain terms implied under your statutory rights which we cannot exclude or limit. You need to know that nothing in our terms and conditions affects your statutory rights.
ACCOUNT CREATIONS.
1.1 You must be at least 18 years of age to open an account with us.
1.2 You must ensure that the details you provide are complete and accurate, including your delivery instructions.
1.3 Any change to your details must be notified to us promptly, either by updating your details via your account on the website or email us in case you got a problem with this.
1.4 You will be asked to create a password as part of the online account creation process. Your password must be kept confidential, and you will be responsible for all activities that occur and all orders on our Website.
1.5 You must notify us immediately by email if you suspect that someone knows your password.
1.6 The details you provide are governed by our privacy policy.
1.7 Your account with Truly Organic Farm is not a credit account and payment will be required when your order is processed.
1.8 It is your responsibility to obtain the necessary tools and services to access and manage your Truly Organic Farm account.
2 WEBSITE.
2.1 Website Disclaimer
The information contained in this website is for general information purposes only. The information is provided by TRULY ORGANIC FARM and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from a loss the of data or profits arising out of, or in connection with, the use of this website.
IF Through this website, you can link to other websites, which are not under the control of a TRULY ORGANIC FARM. REMEMBER We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Truly Organic Farm takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
2.2 Internet Copyright Notice
This website and its content is copyright of ” © Truly Organic Farm 2019. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited.
3 PAYMENT
3.1 You must ensure that Truly Organic Farm website supplied with a suitable and agreeable means by which to obtain payment. On our Website, you can pay with Paypal or by Credit Card.
3.2 We reserve the right to refuse deliveries to you and to cancel your order where payment(s) have not been made.
4 ORDERING AND PURCHASING.
HOW TO ORDER:
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CHOOSE YOUR FRUIT AND VEGGIE OR OTHERS ITEMS.
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PROCEED TO CHECKOUT.
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ADD YOUR DETAILS AND CALCULATE THE DELIVERY FEE.
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AGREE TO TERMS AND CONDITIONS
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PROCEED TO PAYPAL OR PAY WITH CREDIT CARD.
TIME TO ORDER:
EVERY ORDER MUST BE IN ON THURSDAY AT 6 PM WEEKLY FOR THE NEXT WEEK’S DELIVERY.
SEE BELOW FOR DELIVERY TIME:
HARVEY AND BUNBURY AREA DELIVERIES WILL BE BETWEEN 7 AM UNTIL 7 PM ON MONDAY AND TUESDAY TUESDAY.
ALWAYS DOUBLE CHECK YOUR ORDER BEFORE CONFIRM IT.
We never can guarantee the exact times of the Delivery.
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You don’t have to be at home for the delivery.
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Please leave a note on your order, where you want your box placed.
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If YOU HAVE QUESTIONS, please, contact us via email ONLY.
4.1 Any orders you make on the website will be automatically submitted to us at the order cut off times. The orders time is from every SUNDAY to every THURSDAY at 6 PM CUT OFF TIME FOR THE FOLLOWING WEEK DELIVERY.
The customers agree that when orders are submitted to us and accepted from us, there will be no cancellation or refund. In exceptional circumstances and at our discretion, we can cancel orders only until WEDNESDAY AT 12 CUT OFF TIME, but will charge a one-off sum,( $ 10.00). This is to go towards the cost of preparing your order at the farm like; have ordered already for you products that we do not grow, picked produce for your order and office work, like print the order, the invoice, packing list, write by hands consignment note and time to organise the delivery.
4.2 For contact us; Use the page Contact us or Enquiry
4.3 No order placed online is accepted from us until our website displays an order confirmation message and payment. You will receive an ‘order confirmed’ email (PLEASE CHECK IN SPAM FILE OR OTHERS FILES AS WELL), and this email should be kept for reference until your order has been delivered.
4.4 While we will endeavour to deliver all accepted orders, our products are subject to availability, and we do not always know if a product is, or will be available for delivery at the time of accepting an order. If we are unable to deliver an item you have ordered, we may offer a reasonable substitute. You may reject this substitute, and you will not be charged for it, or where payment has already been taken you will be refunded any amount paid for that item. Where we do not offer a substitute product the item will be removed from your order and again you will not be charged for it, or where payment has already been taken you will be refunded any amount paid for that item. We will bear no liability for the unavailability of our products.
4.5 Where an item has been displayed on our website with an incorrect, erroneous price we reserve the right to remove that item from your order, amend the price to one that is correct or to not deliver the item and refund the price paid.
4.7 All message to and from the customer services team will be kept for training.
THE CUSTOMERS AGREE THAT READ, UNDERSTAND AND ACCEPT THIS TERMS AND CONDITIONS.
5 Delivery and delivery instructions
5.1 We will deliver to the address stated in your order (shipping address).
5.2 We reserve the right not to deliver to all locations, or not to deliver all products to all locations. Contact us if you aren’t sure we delivery in your area.
5.3 It is your responsibility to make suitable arrangements to receive your shipment. The delivery details section of your account. Is essential as it allows you to leave instructions of a proper location where your delivery can be left if you are not at home to take receipt of the goods, which forms part of our contract under these terms and conditions. You must provide, a suitable means (at your own cost. for example; ice bags or others items that can help) to keep any goods we deliver that need to be refrigerated at a temperature below 8oC until such time as you are able to refrigerate them.
5.4 Where the delivery instructions have been followed; we will not accept any liability for damage to, or theft of your goods, nor will we accept any responsibility for any incidents which may arise as a result of the theft or damage to such goods. The delivery contractor will add to your order the Consignment Note, one copy for you, one for him and one for Truly Organic Farm.
5.5 To maximise efficiency and reduce food miles your order will be delivered on a set day of the week. We will aim to keep this day fixed. However, we reserve the right to change it (either temporarily or permanently), and we will notify you of any such changes.
5.6 The time that your order is delivered on that day will vary week on week depending on traffic, weather and the number of deliveries to be made that day. If ordering regularly, you may notice that your delivery occurs at a similar time each week. However, we make no guarantee of this time and accept no liability for the inconvenience as a result of a deviation from it.
5.7 We cannot accept responsibility for any inconvenience where we are unable to deliver to you or deliver to you late for reasons beyond our control (e.g. adverse weather, vehicle breakdown, traffic congestion, strike actions, supplier failures). Of course, we will notify you by message or email. WE will deliver your order to you another day. In case the delay is more than one day, we will pick and pack fresh veggie for you, again.
5.9 You must inspect your goods as swiftly as possible after delivery and notify us promptly of any errors. We will refund you for any products of undelivered goods
7 Warranties & applicable law
7.1 We guarantee that our products will be of a satisfactory condition and quality (with the exception of defects caused by your misuse, neglect or by accidents while the goods were in your possession). Please notify us if you are dissatisfied with any of our products. If upon examination they are defective or faulty we will gladly refund you the price paid for them.
7.2 Our entire liability under these terms and conditions will not exceed the purchase price of the goods in question.
7.3 We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control such as but not limited to fire, adverse weather, acts of God, strikes, labour disputes, civil unrest, accident, disruption to energy supplies, equipment or supplier failure, road traffic problems, terrorism or war.
THE CUSTOMERS AGREE THAT READ, UNDERSTAND AND ACCEPTED THIS TERMS AND CONDITIONS.
